Customer Help

If you have a question and don’t find the answer below, please feel free to contact our customer service team by emailing

Frequently Asked Questions

Check out the most common questions our customers asked.

What PSI should my board be inflated to, and how long does it take to inflate?

Do not exceed 15 psi (1.0 bar)! We recommend the working pressure is 10-15 PSI. On a hot sunny day, you may need slightly less air than on a colder day. Any higher you risk over inflating and damage. Depending on the size of your board it can take anywhere from 5 to 10 minutes.

Why isn't my PSI gauge reading when I start pumping?

The pump will typically not show a pressure reading until approximately 7 PSI. If you are pumping up the board and it looks inflated (around 5 PSI) but is not reading a pressure value. Just keep adding air! Also, refer to the next question.

Is it possible to over-inflate my board?

Using the included hand pump (or the optional electric pump). It would be next to impossible to over-inflate your paddle board. They are constructed with a factor of safety in mind and it is extremely unlikely that you will be able to add enough pressure to cause a rupture.

When detaching the pump from the board, the air starts to release from the valve. How do I stop this from happening?

The air is releasing as the valve spring pin has been left in the deflating position. Simply push down and turn the pin until it lifts up into the inflation position and stops air from releasing; continue to inflate the board until up to pressure.

How do I deflate my board?

To deflate your board, simply press down on the valve stem and give it a gentle quarter turn in the clockwise direction; this will lock the stem in the open(down) position and you will hear air rushing out. Rolling or folding the board while the valve is open will help speed up the process. When you are done deflating. We recommend turning the valve stem in the opposite direction to close it (in the up position) so that it is ready for the next time you inflate. You do not need any extra tools or accessories to deflate your board. See Page 8 for more info.

If I puncture my board, can I repair by myself?

Yes, you can use the required tools listed in the manual with the supplied repair kit. See Page 9 for more info.

I hear air or see bubbles from around the valve. What should l do?

Over time and frequent use, it is possible that the inflation valve can become slightly loosened. Not to worry--a simple tightening is all that is necessary. Using the valve wrench, gently tighten the valve by turning a quarter or half turn clockwise. You may need to turn the valve more or less depending on how loose it is, but it should not take excessive force to do so. See Page 11 for more info.

If I don't know where is the air leaking, what should I do?

To locate a leak, we recommend a mixing of soap and water in a spray bottle. Spray around the valve. If you see bubbles forming, check your valve seating and base and be sure the valve insert is screwed tight. If it continues to have problems, it is probably time to replace a new valve. Also you can contact us by emailing and we will be happy to assist you.  

If my board’s fin is deformed, how do I repair it?

The Fins can be easily straightened using either the natural heat from the sun or heat from a hair dryer or hot water. The longer the fins have been bent, the longer it will take to straighten them.

I broke my sup accessories; where can I get a replacement?

We are sorry to hear that! Unfortunately the warranty does not cover broken accessories, but you can always order replacement parts by visiting the Accessories page of our web-site at Amazon store. Also you can contact us by emailing and we will be happy to assist you.

Do the paddles float?

The paddles are designed to float for a short period but not indefinitely; if you become separated from your paddle on the water, retrieve it as soon as possible. If it becomes waterlogged, simply disassemble the paddle into two pieces to empty out any water it may have taken on while floating.

Can I leave my board inflated in the sun and over night?

If leaving the board inflated, we strongly recommend you to remove it from direct sunlight and deflate the board at least to 10PSI.

How should I clean and how should I store my board?

We only recommend water and a mild soap. Heavy detergents and solvents can damage your board. It is best to clean and dry your board, take out the fins, roll it up and put in the bag. See Page 8 for more info.

What's the best way to keep my board in long term storage?

We recommend storing your board in a cool, dry place out of direct sunlight. It is ideal to leave it inflated at 75% capacity for extended periods but you can also store it rolled. If you are putting it away for the season, it is recommended to gently wash the board to move any dirt or debris. A solution of dilute dish soap and warm water can be used to clean off any parts that have become dirty. Make sure that the board is fully dried before storage.

Do I need a life jacket?

It is essential that you familiarize yourself with the local rules and regulations of your area prior to going out. The Coast Guard considers paddle boards as watercraft and thus requires that safety gear such as life jacket and signaling devices be carried while on the water.

What are you up to next ?

Follow along with us @UPWELL Global on Instagram,Facebook and YouTube.Tag you next adventure with UPWELL paddle board -- we love seeing all the awesome places people all over the globe are enjoying our boards! You could even win a new board or other cool stuff so be sure to follow along.

Still have more questions?

We are here to make sure you love your new board! Please reach out to our team of experts by emailing and we will be happy to assist you.